CopeWellCreations, LLC
Effective date: October 27, 2026

Thank you for shopping with CopeWellCreations, LLC. This policy explains how refunds, returns, cancellations, and replacements work for digital downloads and physical products purchased through our website. Please review this policy before placing an order.

1. Digital Downloads
Digital products, including downloadable planners and other digital files, are delivered electronically. Because access to a digital file cannot be returned, we do not offer refunds for a change of mind after the file has been delivered or made available.

If you receive the wrong file, cannot access your purchase, or receive a defective or corrupted file, contact us at manager@copewellcreations.com with your order number and a description of the issue. We will work to provide the correct or working file. If we cannot resolve the issue, we will issue a refund to the original payment method.

If you want to cancel a digital order before the file has been delivered or made available, contact us as soon as possible. We will refund an order that we are able to cancel before delivery.

2. Physical Products
You may request a return for an eligible physical product within 30 days of delivery. The item must be unused and in its original condition. Contact us at manager@copewellcreations.com with your order number before sending an item back so we can provide return instructions.

Unless an item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. We will refund the purchase price to the original payment method after we receive and inspect an eligible return. Original shipping charges are not refundable for a change-of-mind return.

If your order arrives damaged, defective, or incorrect, contact us at manager@copewellcreations.com with your order number and, if possible, a photo of the issue. We will arrange an appropriate replacement or refund and provide return instructions if needed.

3. Order Cancellations
For a physical product, contact us promptly if you need to cancel. If the order has not shipped, we will cancel it and refund your payment. If it has shipped, the physical-product return terms above apply.

For a digital product, cancellation requests must be made before the file has been delivered or made available.

4. Shipping Delays
If we cannot ship a physical product within the time promised, or within 30 days when no shipping time was stated, we will notify you and offer the choice to agree to a delay or cancel for a prompt, full refund, as required by applicable law.

5. Refund Timing
Approved refunds will be sent to the original payment method. The time it takes for the credit to appear depends on the payment provider. We will confirm when we have issued the refund.

6. Contact
To request help, a return, a replacement, or a refund, email manager@copewellcreations.com and include your order number and a brief description of the issue. Please do not mail a return without receiving return instructions.

7. Legal Rights
This policy does not limit any rights you may have under applicable law. The terms in this policy should be reviewed and adjusted to match the products, shipping practices, payment process, and legal requirements applicable to the business.